Positions - OPEN
Director of Donor Servicing and Administrative Support
The Director of Donor Servicing and Administrative Support is responsible for three critical functions supporting the entire organization. The first is support for donor servicing, development and all organizational events;, the second is administrative and compliance support for fund agreements and grant agreements; and the third is continual evaluation, improvement and implementation for organizational efficiencies. This position reports to the Chief Operating Officer.
Position Responsibilities
This position will deliver and manage a highly skilled team of 4-5 individuals providing various donor servicing and compliance functions. This will include grants management and fund development support. Additionally, administrative support for the Foundation's events and departmental metrics reporting will be part of the responsibilities. Specifically, some of the responsibilities handled by this area within the Foundation, and therefore managed by this position, will include:
* Distribution of marketing information and general communications support
* Grants management and compliance
* Donor fund agreement process
* Gift acknowledgements, including acknowledging and tracking grants the Foundation receives
* General customer service, including inquiries for password resets and fund balances, and notification of endowment balances
* EBCF’s supporting organizations (SOs) administration and compliance, and related audit administrative support
* Scholarship program administration and compliance
* Donor statement distribution and fund investment results reporting
* Donor and grantee tracking and updates in the Foundation's database
* Foundation event management, including outreach, registration and logistics.
* Other tasks as assigned
Competencies and Experiences
- Ability to work in a fast paced environment and with cross-functional team members.
- Strong interpersonal and communication skills.
- Demonstrated proficiency with Microsoft Office Suite, including Word, Excel, Access, Outlook and PowerPoint.
- Ability to work in the diverse non-profit arena. This includes having non-profit compliance, strategic planning, and detailed work flow analysis skills.
- Strong commitment to professional excellence and attention to detail.
- Experience working with a relational database.
Qualifications
- Bachelors degree and at least eight years of experience in providing customer support (external) and sales support (internal). An advanced degree and/or work experience is highly desirable.
- Excellent verbal and written skills. Demonstrated ability to understand business processes and implementation improvement.
- A demonstrated interest in the Foundation's mission, as well as the nonprofit sector and a desire to work in a satisfying job that improves life in your community
- Minimum of three years of management experience.
Salary: $70,000 -$85,000 DOE; Excellent Benefits
Working Hours: Full time (40 hours/week)
Office Location: Downtown Oakland, Frank Ogawa Plaza
Application Deadline: February 6, 2012
Send letter of interest, resume and writing sample to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or via postal mail to:
Attn: Carlos Velasquez
East Bay Community Foundation
200 Frank H. Ogawa Plaza
Oakland, CA 94612
Your writing sample should answer the question about how your skills set and experience can contribute to this critical functional area within the Foundation, and how you can personally help the Foundation’s growth.
EBCF is an equal opportunity employer.
People of diverse backgrounds are strongly encouraged to apply.
